Close your account

What closure does

You're signed out of every device.
Your profile is hidden from search and from anyone who tries to invite you.
Active and queued sessions are ended for the people in them, with a gentle "host stepped away" notice.
Push notifications & emails stop.
Paid subscriptions are not cancelled by closure — please cancel from your App Store / Google Play account if you don't want to be billed during the break.

Your library, settings, partner link, and account history stay safely on our servers, encrypted at rest, ready to be restored when you sign back in.

Closure vs. deletion

	Close (this page)	Delete
Reversible?	Yes — within 180 days	No, permanent after grace period
Library & settings	Kept	Erased
Profile visible to others	Hidden	Erased
Diagnostics & logs	Kept (90-day cycle)	Erased / anonymised
Comes back if I sign in?	Yes — automatically reactivates	No — sign-in is blocked

If you're sure you want everything gone, use account deletion instead.

Close from the app (recommended)

Open Twunein.
Go to Settings → Privacy & Security.
Tap Close account and confirm with your password (or biometric prompt).

This takes effect immediately and you'll be signed out on all devices within a minute.

Request closure here

Can't reach the app right now? Submit the form below from a device that has access to the email on your account. We verify the request before acting.

Account email Display name

Reason (optional, helps us improve) Anything else? I understand that closing the account will sign me out everywhere and hide my profile, but my data will be retained so I can return. I'm submitting this request from the email on my account, or I'm authorised to act on its behalf.

Actually, I want full deletion →

Submitting this opens your mail app addressed to privacy@twunein.app with your details pre-filled. We acknowledge within 72 hours and complete closure within 7 days.

Coming back

Sign in again from any device using the same email and password (or Google Sign-In) within 180 days. Your account reactivates instantly: library, settings, and partner link all return as they were. After 180 days of inactivity a closed account is automatically converted to deletion — please open the deletion page for the details if that matters to you.

Take the time you need. We'll keep the lights on the porch.

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