Direct inboxes
Email gets you the fastest reply. Use the inbox that fits the topic.
| What you need | Write to |
|---|---|
| App help, bugs, "how do I…?" | hello@twunein.app |
| Privacy, data access & deletion requests | privacy@twunein.app |
| Security disclosures & vulnerability reports | security@twunein.app |
| Legal, DMCA & takedowns | legal@twunein.app |
| Press, partnerships & brand | press@twunein.app |
| Billing & subscriptions | billing@twunein.app |
Want to delete your account? You can do it in two taps from the app, or via the account deletion page. Just need a break? Use account closure instead.
Send a message
Or write to us right here. Your message will arrive at the inbox that matches the topic you pick.
Postal address
For paper correspondence (formal notices, legal service):
Twunein — Music for Two
Address line to be confirmed before public launch
New Delhi, India
If you need a registered address right now, please email legal@twunein.app first so we can route the request correctly.
Response times
- General & bug reports: usually within 2 working days.
- Privacy & data requests: within 30 days (most are handled within 7).
- Security disclosures: initial acknowledgement within 72 hours.
- Account deletion: processed within 30 days; typical turnaround is < 24 hours.
You don't need to apologise for emailing. Hearing from people who use Twunein is genuinely the best part of building it.
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